Legal

Refund Policy

Last updated: 14 June 2026

1. Overview

This Refund Policy applies to all paid subscriptions for the ArmoSense platform provided by Armologic Ltd (company number 15518194), registered at 86-90 Paul Street, London, EC2A 4NE, United Kingdom. All payments are processed by Paddle.com Market Limited as the Merchant of Record.

2. Free Trial

We offer a 14-day free trial on our Standard and Professional plans. During the trial period:

  • No payment is charged.
  • You have full access to the features of your selected plan.
  • You may cancel at any time before the trial ends without any charge.
  • If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and you will be charged for the first billing period.

3. Cancellation

3.1 How to Cancel

You may cancel your subscription at any time by:

  • Using the subscription management features in your ArmoSense dashboard (Settings page).
  • Contacting our support team at support@armologic.com.

3.2 Effect of Cancellation

  • Your subscription will remain active until the end of the current billing period.
  • After the billing period ends, your account will revert to the Free tier.
  • You will retain access to your data according to Free tier retention limits.
  • Agents will continue to function with Free tier limitations.

4. Refund Eligibility

4.1 Monthly Subscriptions

Monthly subscriptions are eligible for a full refund within 14 days of the initial purchase or renewal, provided:

  • You have not exceeded significant usage of the Service during the refund period.
  • This is your first refund request for the same subscription type.

After 14 days from the billing date, monthly subscriptions are not eligible for a refund for the current period but will not be renewed.

4.2 Annual Subscriptions

Annual subscriptions are eligible for a refund as follows:

  • Within 30 days of purchase: Full refund.
  • 31–90 days after purchase: Prorated refund for the remaining unused months.
  • After 90 days: No refund, but you may cancel to prevent renewal.

4.3 Enterprise Plans

Enterprise plans are governed by individual agreements. Refund terms for Enterprise customers are specified in the applicable service agreement or order form.

5. How to Request a Refund

To request a refund, please:

  1. Email support@armologic.com with the subject line "Refund Request".
  2. Include your account email address and the reason for the refund.
  3. We will respond within 3 business days to confirm eligibility.

Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your payment provider.

6. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Account termination due to violation of our Terms of Service.
  • Failure to cancel before a renewal date (you may cancel to prevent future charges).
  • Dissatisfaction with features that were clearly described on the Pricing page before purchase.
  • Downtime caused by factors outside our control (force majeure, third-party outages).

7. Service Credits

In cases where a full refund is not applicable, we may offer service credits at our discretion. Service credits are applied to future billing periods and are non-transferable and non-redeemable for cash.

8. Chargebacks

We encourage you to contact us before initiating a chargeback with your payment provider. We are committed to resolving billing disputes fairly and promptly. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.

9. Consumer Rights

This Refund Policy does not affect your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 (UK). If you are a consumer, you may have additional rights that cannot be waived by contract.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email.

11. Contact Us

For billing or refund enquiries: